Della Miller

Della began her career as a 911 operator, gaining an early understanding of what happens when a person in crisis reaches a team responsible for carrying the weight of the moment.

In February 2005, she joined Delaware Hospice as its first non-clinical intake representative. She coordinated admissions, scheduling, barrier resolution, training, orientation, documentation, productivity reporting, and information flow across the supportive care team. She later advanced from Coordinator to Referral Center Supervisor.

During that period, Delaware Hospice grew from 135 to 800 patients, centralized referral operations across the DELMARVA region, and expanded to two general inpatient facilities. The experience established the operating foundation behind the work Della continues today.

At Crossroads Hospice, she experienced rapid organizational growth with patient focus maintained at the center of decision-making. At Carrefour Associates, she built contact-center operations, patient-retention programs, operating frameworks, and technology infrastructure across fifteen years of national growth.